Global Shipping with Elsie Love
Elsie Love ships daily from our fulfillment centers and delivers to most countries worldwide.

• We partner with reliable international carriers to ensure secure and timely delivery.

• Orders are typically processed within 24 hours.

• Standard delivery times may vary depending on the destination, but most orders arrive within 8–15 business days in major regions (such as the US, UK, EU, Australia, and Canada).

• Tracking information will be provided once your order has shipped.

Order processing may take up to 2 days. The process includes inspecting, packing, and dispatching your order to the post office. Once all these steps are completed, we will provide you with a tracking number.

After your order has been shipped, we will provide tracking information within 1–3 days. You will receive a shipping confirmation email containing your tracking number. If you do not hear from us, please contact our support team via the “Contact Us” page or leave us a message in the online chat.

In most cases, customs fees do not apply, but your order may be subject to handling fees and taxes when passing through customs. Any charges incurred on the package must be paid by the recipient (this applies to both retail and wholesale customers). Unfortunately, Elsie Love has no control over these fees, nor can we provide specific amounts, as customs policies and import duties vary greatly from country to country.

In rare cases, delivery times may exceed the standard shipping estimates mentioned above. Most delays are caused by customs, and unfortunately, this is beyond our control. If this happens, we kindly ask for your patience and understanding.。

Our carriers may sometimes take a few days to scan and update tracking information for all packages. In some cases, a scan may be missed, which can make it appear as though your package has not moved for several days. Typically, the package is still in transit, and this issue usually resolves itself within a few days. If you have not received any updates within 5 business days after the estimated delivery date, please contact our customer service team via online chat or email us at support@elsielove.com, and we will investigate the matter immediately!

Is there an issue with your order? Don’t worry—our Elsie Love team is always here to help! Please contact us and let us know what the problem is. To resolve it as quickly as possible, we kindly ask that you attach photos so we can verify the issue.

We make every effort to process your order immediately after it is placed. Therefore, we cannot guarantee that changes to your order can be made within 90 minutes of the transaction. Important note: Once your order is prepared for shipment, we will no longer be able to make any adjustments.

We make every effort to process your order immediately after it is placed. Therefore, we cannot guarantee that cancellations are possible. We will do our best to assist you, but since our system is automated and orders are fulfilled in batches, cancellations cannot always be accommodated. If you would like to cancel your order, please contact us as soon as possible at support@elsielove.com.

We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful Clytia Love Bracelets stories, as it warms our hearts to see our products being so well-loved out in the big wide world. Should you have any feedback for us, please feel free to email us at support@elsielove.com